Identification is required for account activation, password changes, trust level elevation (AL level), and resetting Multi-Factor Authentication (MFA).

AccessLevel (AL) 2 is currently required for individuals with a Swedish personal identity number when logging into Ladok.

The following functions can be used for identification: account activation, password change, trust level elevation (AL level), and reset of Multi-Factor Authentication (MFA).

Option 1: Electronic ID

You identify yourself using a Swedish e-identification.

We support Bank-ID and FrejaID+.

Applicable for:

• Account activation
• Password change
• Trust level elevation (AL level)
• Resetting Multi-Factor Authentication (MFA)

Option 2: Foreign Electronic ID (eIDAS)

You identify yourself using a foreign e-ID.

This works for the following countries: Belgium, Cyprus, Estonia, France, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Czech Republic, Germany, and Austria. (more countries will be added)

You use the respective country’s e-ID; some countries offer multiple e-ID options.

Applicable for:

• Account activation
• Password change
• Resetting Multi-Factor Authentication (MFA)

Option 3: Visit the Service Desk

Visit the service desk and present valid identification.

We accept the following IDs: Swedish passport, Swedish national ID card, Swedish driver’s license, Swedish SIS-marked ID card, ID card for residents registered in Sweden, National ID card from the EU, International passport.

Applicable for:

• Account activation
• Password change
• Trust level elevation (AL level)
• Resetting Multi-Factor Authentication (MFA)

Option 4: Two-Party Call (Students Only)

Identification is done through a two-party call with a service desk employee.

A case is created via https://umu.se/servicedesk.

A high-resolution copy of a valid passport must be attached to the case.

The service desk will schedule the call.

During the call, the same ID must be shown and readable.

Applicable for:

• Account activation
• Password change
• Resetting Multi-Factor Authentication (MFA)

Note: This method lowers the trust level to level 1.

Option 5: Three-Party Call (Employees Only)

Identification is done through a three-party call with a service desk employee and a trusted party at the university.

The trusted party must be a university employee with trust level 2 and have personal knowledge of the user.

A case is created via https://umu.se/servicedesk.

A high-resolution copy of the user’s valid passport must be attached.

The user identifies a trusted party and informs them.

The service desk schedules the call.

During the call, the same ID must be shown and readable.

The trusted party is identified remotely via a code sent by the service desk and confirmed at https://administrationsverktyg.umu.se/Konto/LoginVerification.

The trusted party’s UMU ID is registered and confirmed in account administration.

Applicable for:

• Account activation
• Password change
• Trust level elevation (AL level)
• Resetting Multi-Factor Authentication (MFA)

Option 6: Utility Bill (Students Only)

Identification is done by confirming your address through a utility bill that matches the address in our system.

Examples: electricity bill, water bill, gas bill.

A case is created via https://umu.se/servicedesk.

A copy of the utility bill must be attached.

Applicable for:

• Account activation
• Password change
• Trust level elevation (AL level)
• Resetting Multi-Factor Authentication (MFA)

Option 7: Activation Code by Mail (Students Only)

Identification is done by confirming your email against the one previously registered in our system.

An activation code is sent to the registered email.

Note: This method lowers the trust level to level 1.

Applicable for:

• Account activation
• Password change