Welcome to Manual – let us guide you

Here we have gathered the most important step-by-step instructions regarding IT here at Umeå University.
As a student or employee, you can search for the instructions that you need, for example regarding UMU-id, MFA, e-mail or Wi-Fi.
You will also find links to other important pages as well as information about current operational disruptions.
If you need more support, you can always contact ITS Service Desk.

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User User Account activation

If you haven’t activated your account yet, you can find the activation guide here

Activation Guide

Help Help Forgotten credentials

If you have forgotten your password or Umu ID, you can use our self-help portal

Forgotten password or Umu ID

List List My Settings

Here you can change the site language, raise your access level, add your ORCID and more

My Settings

Useful manuals

Internet on Campus
Activate MFA
Reset Microsoft MFA
Install Microsoft Office 365
Umu-print

For you who are a student

Student website
Find your welcome letter
Canvas
Zoom
Book computer for e-examination

For you who are employees

Order VPN
Install VPN client
Remote support with ITS
Open a shared mailbox in webmail
Administer a shared mailbox

RSS Driftinformation

Support

If you want more help, you are welcome to contact ITS Servicedesk via form, telephone or by visiting.

Create a ticket:
https://www.umu.se/en/servicedesk/

Call us: 090 – 786 63 00

Visit us: at Infocenter, Universum

Opening hours: Monday – Friday 8:30 – 16:00 (weekdays without holidays)